Job Overview
We are seeking a detail-oriented and service-driven Call Centre Executive to support the backend operations of our medical centre. This role focuses on managing appointment scheduling and handling patient enquiries across phone, email, and WhatsApp platforms, ensuring smooth coordination and timely responses.
Working Hours
- 5.5-day work week (including half-day on Saturday)
Key Responsibilities
- Manage appointment bookings, rescheduling, and cancellations accurately in the system
- Handle incoming phone calls and provide assistance with general enquiries
- Respond to customer enquiries via email and WhatsApp in a timely and professional manner
- Perform triage of incoming emails, ensuring they are directed to the appropriate departments or personnel
- Address queries within scope and escalate complex or clinical matters when required
- Maintain proper records of communications and appointment details
- Support backend administrative coordination related to patient scheduling and enquiries
- Ensure service standards and response times are consistently met
Requirements
- Prior experience in customer service, call centre, or administrative support roles
- Good verbal and written communication skills
- Professional phone and email etiquette
- Strong organisational and multitasking abilities
- Comfortable handling multiple communication platforms simultaneously
- Basic computer literacy experience with scheduling or clinic systems is an advantage
Preferred Qualities
- Experience in a healthcare or medical centre environment
- Familiarity with WhatsApp Business or similar messaging tools
- Ability to work independently in a structured, backend-focused role
- Responsible, detail-oriented, and customer-focused
