Call Centre Associate

Responsibilities

• Responsible for incoming and outgoing calls, assigned emails and other forms of communication
• Record communications and appointment requests through Google Form / Jotform / Microsoft Forms
• Ensure patient inquiries, appointment requests and referral of services are attended to in a professional and service-oriented manner
• Schedule, postpone and cancel appointments on the Company's EMR (Electronic Medical Record) system
• Contact and follow-up with clinic requirements
• Promptly follow up with patient requests within promised timeline and liaise with relevant departments
• Maintain a high level of patient satisfaction through by providing excellent Customer Service
• Stay up-to-date with company policies and product knowledge to provide clear and accurate information
• Maintain a positive and cooperative work environment
• Any other duties as assigned by the Team Leader or the Management

Requirements

• Diploma in any discipline
• Customer oriented and possess excellent telephone etiquette
• Good team player who is able to work independently with minimal supervision
• Good verbal communication skills to effectively interact with colleagues and external parties at all levels
• Good written communication skills
• Relevant experience in call centre, healthcare or customer service industry will be advantageous
• Willing to commit to 5.5 days work week