Handle inbound and outbound calls related to stakeholder matters, visit bookings, policies, procedures and general enquiries.
Provide clear and accurate information in accordance with client's guidelines &ensure compliance with data protection, security and operational procedures.
Assist callers with appointment scheduling, visit arrangements and document verification.
Escalate complex, sensitive or security-related matters to relevant officers or departments.
Maintain strict confidentiality of stakeholder and organisational information.
Record and update case details accurately in the system.
Manage feedback, complaints and appeals professionally and empathetically.
Support administrative duties such as data entry, report generation and follow-up coordination when necessary.
Adhere to service level standards and performance KPIs.
Verify caller identity and authorisation before releasing any controlled information.
Manage difficult or confrontational callers professionally while maintaining authority and control.
Requirements:
Minimum GCE'O level qualification or equivalent
Minimum1 year experience in a call centre setting is advantageous
Proficient in relevant computer applications i.e. Microsoft Office
Must be able to handle stress extremely well
Good verbal communication skills
Other Information:
Targeted commencement date of 8 June 2026
Monthly basic salary range of $2,000 to $2,300
Employment is subject to confirmation after 12 weeks of probation
Training is provided
Official working hours are from Mondays to Fridays, from 8.30am to 5pm, and Saturdays from 8.30am to 12.30pm
Workplace is at Upper Changi area of Singapore (more information during the interview)
Recruitment is subject to background check and clearance
