Call Center Agent

. Reply to all emails sent by prospective patients to the company's general enquiry email addresses in a professional, courteous and timely manner

. Call or text message prospective patients where a phone number has been provided to make appointments and follow up with an email.

. Handle live chat by replying to messages posted live on website by prospective patients.

. Advise estimated treatment cost and briefly describe procedure.

. Send emails to live chat contactees who were not replied to eg because of out of office hours

. Follow-up on patient leads from other online sources

. Follow-up with cancelled appointments to reschedule appointments

. Follow-up on leads on a daily basis

. Handle Facebook and Instagram: post comments and reply to messages

. Call patients that had called the Night Dental hotline the previous night to check that their appointment has been made

. Call patients the day after their surgery to see how they are doing

. Handle incoming calls that spill over when a clinic has missed them by greeting and re-directing caller appropriately

. Any other duties as and when assigned

Job Requirements
. Minimum GCE N level. Candidates with relevant work experience may be considered

. Training will be provided for those with lesser experience.

. Have excellent communication skills to reassure patients and create a friendly and condusive atmosphere

. Ability to speak English and any other languages to attend to patient's enquiries and communicate with non-English speaking clients but not a requirement

. Ability to multi-task and work under pressure

. Ability to use Plato is an advantage but not a requirement

. Pleasant disposition

. Able to work night shift and weekends