Responsibilities
- Oversee daily operations including cleanliness, organization, and staffing to maintain smooth service delivery
- Execute opening, mid, and closing shift duties to ensure operational readiness and closure
- Manage guest relations and resolve issues to enhance guest satisfaction and loyalty
- Deliver and model exceptional guest service standards to inspire staff performance
- Monitor and evaluate staff performance, holding employees accountable to company service guidelines
- Recommend hiring and termination decisions to management based on staff performance and operational needs
- Coach, develop, and discipline front-of-house employees through ongoing feedback to improve service quality
- Collaborate with Logistics and Procurement teams to manage supply deliveries, inventory control, and invoice record-keeping
- Participate actively in management staff meetings to contribute operational insights and improvements
- Enforce safety and security protocols to protect customers and employees, following loss prevention and risk management guidelines
Health and Safety Responsibilities
- Adhere to Compass Singapore HSE systems and procedures consistently
- Follow all on-site Emergency Response plans to ensure preparedness
- Identify, assess, and control hazards and risks according to established procedures
- Maintain food handling standards and comply with the food safety plan at all times
