CAFE MANAGER

Job Description & Requirements

The Café Manager is responsible for the overall daily operations of the café, ensuring smooth service, high food and beverage quality, excellent customer experience, and effective staff management while achieving sales and cost targets.

Key Responsibilities

1. Operations Management

• Ensure compliance with SOPs, food safety, hygiene, and workplace safety regulations

• Monitor opening and closing procedures, cash handling, and daily sales reconciliation

• Coordinate with kitchen and service teams to ensure efficient service delivery

2. Customer Service

• Ensure excellent customer experience and handle customer feedback or complaints professionally

• Maintain service quality and consistency across all shifts

• Build customer relationships and encourage repeat business

3. Sales & Cost Control

• Monitor sales performance and implement strategies to increase revenue

• Control labour costs, food costs, and operational expenses

• Manage stock ordering, inventory control, and minimize wastage

• Prepare daily, weekly, and monthly sales and operational reports

4. Inventory & Supplier Management

• Oversee ordering of food, beverages, and operating supplies

• Liaise with suppliers and vendors to ensure timely delivery and cost efficiency

• Conduct regular stock checks and maintain accurate inventory records

Requirements / Skills

• Proven experience in F&B or café management

• Strong leadership, communication, and problem-solving skills

• Ability to multitask in a fast-paced environment

• Good knowledge of food safety, hygiene, and service standards

• Basic understanding of costing, inventory, and reporting

Working Conditions

• Willing to work shifts, weekends, and public holidays

• Hands-on role with both service and operational responsibilities