Cafe Manager

Brief Summary

We are seeking a proactive individual to oversee caf operations, ensuring excellent service and operational efficiency. Join a dynamic environment where you can drive business performance and lead a dedicated team.

Responsibilities

• Lead and manage caf operations in accordance with established standard operating procedures and regulatory requirements, ensuring seamless daily performance and swift resolution of issues. Maintain hands-on involvement during service times to support front-of-house operations and enhance customer service. Drive business performance by monitoring daily sales, labor, and operational expenses, while analyzing performance trends and implementing strategies to achieve sales and profitability goals. Ensure beverage and food preparation standards are upheld, maintaining consistency in quality, presentation, and service speed for an exceptional customer experience. Manage workforce planning and scheduling, optimizing staffing levels and team productivity during peak periods. Apply technical knowledge of coffee equipment to assist with troubleshooting, calibration, and preventive maintenance, minimizing operational downtime. Cultivate and lead a high-performing team through coaching, fostering a culture of growth, and ensuring adherence to food safety, hygiene, and workplace safety standards.

Requirements

• Diploma or Certificate in Food & Beverage, Hospitality, Business, or a related field is preferred. 3-5 years of relevant experience in caf, coffeehouse, or food and beverage operations. Strong customer service orientation with an enthusiastic and people-centric approach. Excellent operational, communication, and team management skills, particularly in fast-paced environments. Hands-on knowledge of coffee equipment operation, with basic troubleshooting and maintenance skills. Positive leadership qualities with the ability to mentor teams, encourage collaboration, and foster a culture of continuous improvement.