We are representing a Luxury Brand to search for a Cafe Manager to join their team in the heart of the CBD District (close to MRT station).
We are looking for a passionate and customer-focused Café Store Manager! The Cafe Manager will organize daily operations and motivate staff to provide excellent customer service as well as to help increase profitability and boost customer engagement.
Role Overview:
We are looking for an experienced and hands-on Store Manager to oversee daily café operations, lead the team, and ensure a consistently high-quality guest experience. This role combines operational leadership, team development, and customer engagement within a fast-paced, service-driven environment.
Key Responsibilities:
Customer Experience & Service:
- Drive a consistently high standard of customer service by guiding the team in delivering a warm, engaging, and memorable in-store experience.
- Act as the main point of contact for customer feedback and concerns, ensuring timely and professional resolution.
- Lead by example on the floor, supporting service during peak periods and maintaining service excellence.
- Build rapport with regular guests to strengthen customer loyalty and retention.
- Ensure the store environment is clean, organized, and welcoming at all times.
- Monitor the condition and functionality of all equipment and facilities.
Store Operations:
- Take ownership of daily store operations, ensuring smooth and efficient workflows.
- Enforce company policies and procedures, particularly in areas of cash handling, stock control, and safety compliance.
- Plan and execute in-store campaigns, promotions, and activities to increase sales performance.
- Oversee inventory management, including ordering supplies and liaising with vendors.
- Ensure timely implementation of marketing materials and visual merchandising updates.
- Track and review sales performance, costs, and operational metrics regularly.
People Management & Development:
- Lead, motivate, and develop a team of baristas and service crew to achieve operational and service goals.
- Manage workforce planning, including scheduling and shift allocation.
- Participate in recruitment, onboarding, and training of new team members.
- Provide ongoing coaching on product knowledge, beverage preparation, and service standards.
- Communicate business updates and expectations clearly through regular team briefings.
Candidate Profile:
- At least 3 years of experience in a supervisory or managerial role within a café or F&B environment.
- Familiarity with commercial coffee equipment and beverage preparation techniques.
- Strong organizational and analytical skills, with the ability to interpret performance data.
- Comfortable working flexible shifts, including weekends and public holidays.
- Proven leadership skills with the ability to engage and inspire a team.
- Customer-focused with a proactive and problem-solving mindset.
