About the Role L'eclair Cafe is looking for an experienced and passionate Café Manager to lead our front-of-house and back-of-house operations. As our go-to person on the ground, you will uphold our service and product standards, develop our team, and drive the cafés business performance - giving the owner the confidence to grow the brand sustainably.
This is a hands-on leadership role suited for someone who thrives in a fast-paced café environment, genuinely loves hospitality, and takes pride in creating memorable guest experiences.
Operating Hours: 10:00am - 6:00pm (weekends and public holidays required)
Key Responsibilities
Operations & Service Management
- Open and close the café reliably ensure all SOPs are followed (cleaning checklists, food safety/hygiene, cash handling, equipment checks)
- Oversee service flow from guest arrival to departure - smooth, welcoming and consistent at all times
- Maintain high product quality and presentation in liaison with the pastry/kitchen team and baristas
- Monitor and manage inventory: supplies, consumables, packaging and wastage order from suppliers in a timely manner
- Oversee café environment: cleanliness, ambience, equipment maintenance, seating layout and guest comfort
- Handle guest feedback, complaints and queries personally ensure guest satisfaction and retention
Team Leadership & Culture
- Recruit, train, onboard and mentor café team members (baristas, service crew, support staff)
- Build a positive, inclusive team culture aligned with our brand values: hospitality-driven, detail-oriented and friendly
- Create rosters and manage manpower planning (shifts, leave, peak coverage) to maintain service standards while controlling labour costs
- Conduct regular team meetings and huddles to share updates, recognise performance and address issues
- Lead by example - be visible on the floor, model service excellence and be approachable to both guests and team
Commercial & Business Performance
- Monitor café performance: daily/weekly sales, COGS, labour costs, wastage and margins
- Work with the owner to set targets and execute action plans (upselling, promotions, seasonal specials, new product launches)
- Develop ideas to grow repeat business and guest spend (add-ons, pairing suggestions, retail items)
- Assist in marketing and guest engagement initiatives: social media tie-ins, events and special weekends
- Maintain records and prepare regular reports for the owner (sales, stock, labour, guest feedback)
Quality, Compliance & Improvement
- Ensure the café complies with all health & safety, food hygiene and licensing requirements
- Maintain and continuously refine standard operating procedures (SOPs)
- Stay current with F&B and café industry trends propose innovations in product and service
- Manage budgets for supplies, equipment and maintenance highlight risks and opportunities proactively
What You'll Bring
- Minimum 2-3 years of café or F&B supervisory/management experience (Singapore market preferred)
- Strong leadership and people-management skills able to motivate a small team under pressure
- Excellent guest-service mindset with strong interpersonal and communication skills
- Commercially minded: understands basic P&L, cost control (COGS, labour, wastage) and sales growth levers
- Organised, proactive and a strong problem-solver able to multi-task in a fast-paced environment
- Solid knowledge of café operations: coffee/barista service, food presentation, inventory and supplier management
- Passion for café culture, quality coffee and pastries, and delivering memorable guest experiences
- Basic computer literacy (MS Excel/Word, POS systems) for reporting
- WSQ Basic Food Hygiene certification or equivalent
- Flexible availability including weekends and public holidays
What We Offer
Lead and shape a growing boutique café with a strong brand identity
Collaborative, friendly team environment with room to grow
