Description Of The Company's Background
My Awesome Caf, Singapore Located in the heart of Singapore. The Caf is a vibrant community hub where history and creativity meet. Set in a beautifully restored former Chinese medical hall, the caf blends old-world charm with modern flair.
Known for its wholesome food and welcoming atmosphere, My Awesome Caf is a place to enjoy great company and nourishing meals. From signature salads and sandwiches to artisanal coffee and handcrafted drinks, every dish is made with care. At its core, the caf fosters connection and positivity, reflecting its founder's vision of creating a space where everyone feels awesome.
Job Description
- Team Leadership
- Supervise, train, and motivate caf staff to deliver exceptional service.
- Schedule shifts and manage team performance to ensure adequate staffing levels during peak hours.
- Act as a point of escalation for staff issues or conflicts.
- Operational Management
- Oversee the day-to-day operations of the caf, ensuring efficiency and a smooth workflow.
- Conduct opening and closing procedures, which include cash handling, financial reporting, and security checks.
- Monitor inventory levels and coordinate with suppliers for timely replenishment.
3
. Customer Experience
- Ensure that customers receive excellent service and address any concerns or complaints professionally.
- Monitor and maintain the cleanliness, ambiance, and overall presentation of the caf.
- Engage with customers to build relationships and enhance loyalty.
- Health and Safety Compliance
- Ensure that all food safety, hygiene, and workplace safety standards are adhered to.
- Conduct regular inspections and train staff on best practices.
- Sales and Promotions
- Assist in achieving sales targets by upselling products and promoting specials.
- Implement promotional strategies and seasonal campaigns to attract customers.
- Reporting and Feedback
- Provide regular reports on sales, staff performance, and customer feedback to management.
- Identify areas for improvement and suggest solutions for operational efficiency.
Job Requirements
- Strong Experiences
- A minimum of 23 years of supervisory experience in a caf, restaurant, or hospitality setting.
- Strong understanding of caf operations, including food and beverage preparation.
- Effective Leadership
- Skills in leadership and team management, with the ability to inspire and guide staff.
- Excellent customer service and interpersonal abilities.
- Strong organizational and multitasking skills, particularly during busy periods.
- Proficiency in POS systems, cash handling, and basic financial reporting.
- F&B Passion & Knowledge
- Understanding of food safety regulations and workplace safety standards.
- Familiarity with coffee preparation techniques and menu planning is a plus.
- Physical Requirements
- Ability to stand for long periods and manage physically demanding tasks, including lifting and stocking.
- Awesome Personal Traits
- Passionate about hospitality and delivering exceptional customer experiences.
- A proactive problem-solver with a positive and approachable demeanour.
- Education/Certifications
- Certification in hospitality management, food safety, or barista training is preferred.
BIPO Service (Singapore) Pte. Ltd.
EA License No. : 18S9180
