Business Transformation Consultant / Project Manager

. 8+ years in business analysis, process improvement, or IT consulting roles

. Experience analyzing business processes and recommending improvements

. Experience or good understanding of public sector digital transformation initiatives

. Experience in working with both IT and business teams

. Understanding of IT service delivery and operations

. Knowledge of the Gartner IT Operating Model framework and methodology

. Familiarity with process mapping and improvement methodologies

. Understanding of project management and change management principles

. Strong analytical skills with ability to break down complex problems

. Excellent written and verbal communication skills

. Ability to work with people at all levels of the organisation

. Detail-oriented with strong documentation skills

. Problem-solving mindset with focus on practical solutions