Role Purpose(Why do we need this role)
We are looking for a Business Systems Analyst with a strong technical background and deep knowledge in liner shipping applications. The ideal candidate will serve as the bridge between business stakeholders and technical teams, ensuring the effective use and continuous improvement of systems that support documentation, bookings, schedules, cargo operations, and integrations across the shipping value chain.
Role Accountabilities (What is this role responsible for delivering)
- Collaborate with business users (e.g., documentation, operations, customer service, sales) to gather, analyze, and translate business requirements into functional specifications.
- Provide day-to-day support for shipping applications, including issue investigation, root cause analysis, and resolution coordination.
- Analyze and optimize existing business processes and system workflows related to liner shipping operations.
- Liaise with vendors and internal IT teams to manage system enhancements, bug fixes, and change requests.
- Participate in system implementation, upgrades, integration, testing (UAT), and training activities.
- Develop and maintain business process documentation, user guides, and training materials.
- Ensure application configurations meet evolving business and regulatory requirements.
- Support and troubleshoot system issues, leveraging SQL, interface logs, and business process knowledge to identify root causes.
- Conduct data analysis and generate reports to support business operations and decision-making.
- Work closely with vendors to ensure solutions are tested and delivered to production accurately.
- Monitor application performance and proactively suggest improvements or preventive measures.
- Support application upgrades, rollouts of new modules, and ERP/system transformation projects.
Project Management
- Support the analysis of business initiatives; provide input to the development of business cases and project measurement objectives.
- Prepare feasibility studies; recommends and establishes program objectives, priorities and schedules in conjunction with user and functional requirements and conducts end-user training, as needed, for assigned applications.
- Works with business stakeholders and/or vendor for project acceptance tests.
- Managing overall coordinate of IT applications development projects from planning through implementation. Including on setting up project scope, priorities and deliverable schedules in line with the business users.
- Facilitating discussions and consensus among various project stakeholders.
Key Qualifications & Skills(What knowledge will ensure success in the role)
Qualifications and Experience
- Bachelors degree in computer science, Information Systems, Logistics, or a related field.
- 610 years of experience in application/business systems analysis, with at least 3+ years in liner shipping systems (e.g., Solverminds, CargoWise, in-house ERP, legacy terminal systems).
- Strong knowledge of shipping workflows such as booking, BL/documentation, scheduling, EDI, and cargo tracking.
- Hands-on experience with shipping or logistics applications (e.g., CargoWise, Solverminds, INTTRA, GT Nexus, or proprietary shipping platforms).
- Deep understanding of liner shipping operations, including booking lifecycle, BL issuance, vessel scheduling, and equipment management.
- Proven ability to manage cross-functional requirements and translate them into scalable, maintainable technical solutions.
Professional Skills
- Relationship management experience in support of Business units.
- Help the team to build up their relationships with the Business units.
- Experience with implementing, configuring and testing solutions.
- Strong analytical skills
- Able to work as part of an international team with people in different time zones and cultures
- Able to develop and maintain good working relationships with all levels of users and vendors
- Able to communicate complex information clearly and concisely
- Able to collaborate with customers, external partners and business personnel to manage problem resolution effectively
- A team player who is self-motivated and possesses good interpersonal, collaboration and organizational skills.
- Results driven and with a positive attitude
- Resourceful, meticulous, detail-oriented, accountable and discreet with sensitive / confidential information
- Work cross-functionally and think both critically and strategically
- Strong analytical, problem-solving, and process-mapping skills.
Technical Skills
- Strong command of SQL for data analysis, issue troubleshooting, and ad-hoc reporting.
- Knowledge of shipping EDI standards (e.g., EDIFACT, VERMAS, COPRAR, CODECO) and API-based integrations (REST, JSON, XML).
- Experience working with system logs, file transfer protocols (SFTP), and troubleshooting data exchange failures.
- Understanding of application configuration, master data dependencies, and system workflows in liner shipping.
- Proficiency with tools such as ManageEngine, JIRA, ServiceNow, Confluence, and data validation tools (e.g., Postman, SQL Developer).
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Swire Shipping is committed to ensuring equal equitable access and participation for persons who experience disability. SSL is committed to treating persons with disability in a way that allows them to maintain their dignity and independence. Reasonable adjustments can be made upon request based on understanding of those accommodations.
Across Swire Shipping, we seek to create a supportive and inclusive environment that embraces individuality and recognise the benefits that these differences make. We do this by ensuring that all individuals are treated with respect and understanding and actively promote Equal Employment Opportunity (EEO) and do not tolerate discrimination, harassment, bullying, retaliation, or intimidation of any kind. We are committed to driving the strategy, policies, and accountability to build and sustain a diverse global workforce, through equitable processes and systems where everyone can contribute their very best.
