What will you do
Business & Technical Analysis
- Gather, analyze, and document business requirements and processes.
- Assess feasibility, manage project scope, and ensure successful system implementation.
- Conduct gap analysis of current business processes to identify areas for improvement.
- Maintain clear and open communication with stakeholders to resolve project issues.
- Collaborate with colleagues from the overseas development center in China to ensure smooth coordination of technical requirements and project milestones.
System Development & Implementation
- Develop technical design specifications and translate them into process/program specifications.
- Participate in system design reviews, coding, and code reviews.
- Configure hardware, software, and documentation as needed.
- Assist in integration testing, system testing, user acceptance testing (UAT), and implementation activities.
- Prepare user and operations manuals and facilitate training for users and operators.
Post-Implementation Support
- Provide troubleshooting and handle service requests.
- Extract and query data to resolve system issues.
- Escalate and discuss critical issues, such as scope creep, with relevant managers.
- Monitor project progress, provide updates, and resolve problems efficiently.
- Work on both Salesforce and legacy systems, supporting Day 1 and Day 2 projects.
The ideal candidate should possess:
- Minimum 5 years of IT experience in business analysis.
- Must have knowledge of Salesforce and ITIL.
- Knowledge of Sales Cloud, Marketing Cloud is an advantage.
- Strong knowledge of Software Development Life Cycle (SDLC) and Agile methodology.
- Hands-on experience working with enterprise systems and applications.
- Technical expertise in MSSQL 2012 & above, Visual Studio .NET, and MSSQL Stored Procedures.
- Experience with CRM modules, sales domains, and product implementation.
- Familiarity with Project Financials and Project Management tools.
- Intermediate proficiency in Microsoft Office 365.
- Strong verbal and written communication skills.
- Ability to analyze complex problems and develop effective solutions.
- Experience in project management and vendor management.
- Degree in Computer Science / IT
