Business Support Unit Officer

Key Scope of Work

1. End-to-End EV Operations

• Manage EV enquiries from initial contact to proposal and project execution

• Conduct client needs assessment, site visits, and inspections

• Coordinate internal approvals (including Director's approval)

• Oversee EVC system performance, monitoring, and troubleshooting

• Ensure smooth execution of EV installations and operations

2. Compliance & Regulatory (LTA / LEW / SP)

• Handle LEW submissions for EV, solar, and related projects

• Stay updated on LTA directives and regulatory requirements

• Manage and submit LTA incident reports

• Prepare and submit monthly LTA reports in accordance with regulatory requirements

• Take ownership of LTA reporting and filing processes

• Develop and maintain process flow documentation

• Coordinate SP electricity account opening for EV charger activation (commissioning stage)

• Ensure all documentation is properly recorded and maintained

3. System & Platform Coordination

• Monitor Union EVC sites and system performance

• Coordinate EV charging app subscriptions and onboarding

• Work with internal teams/vendors on system improvements and troubleshooting

4. Customer Engagement & Relationship Management

• Handle EV-related client communication, feedback, and follow-ups

• Conduct client calls, presentations, and advisory discussions

• Maintain strong client relationships and ensure service quality

5. Business Support (BSU Scope + Lead Management)

• Handle enquiries via:

  • Email

  • AI chatbot platform

  • Phone calls / hotline

• Support enquiries across EV, solar, and electricity services

• Assist in lead generation and follow-up from:

  • Website enquiries

  • Social media (e.g. Facebook)

  • AI chatbot

• Coordinate internally to convert leads into opportunities

6. Reporting & Ownership

• Fully accountable for EV operations performance

• Conduct weekly EV reporting, including:

  • Revenue and pipeline

  • Operational updates

  • Challenges and action plans

Candidate Profile (Key Expectations)

• Strong communication skills (English, presentation, client-facing)

• Proactive, outspoken, and able to take full ownership

• Strong administrative and coordination capabilities

• Ability to think beyond scope and improve processes

• Good team fit - collaborative and able to work across departments

• Fast learner (no prior EV experience required training will be provided)

Working Nature

• Primarily desk-based, with occasional site visits and client engagement

• Travel allowance will be provided when required

Working Hours

• Normal office hours (Monday to Friday)

• Ad-hoc project support may be required when necessary

• Occasional after-office-hours support may be required (primarily via phone)

Key Consideration

This role goes beyond execution and requires:

• Ownership of EV operations and compliance processes (LTA/LEW/SP)

• Ability to structure, document, and improve workflows

• Strong coordination across departments and stakeholders

Objective:
To build a reliable, independent resource who can manage EV operations end-to-end and ensure continuity without recurring performance gaps.