Key Responsibilities
1. Outstanding Claims and Reconciliation
- Track and follow up on all outstanding insurance invoices to ensure timely settlement.
- Monitor claim status and liaise with insurers to resolve rejections, delays, short payments, or discrepancies.
- Coordinate with providers and patients when additional documents or clarifications are required by insurers.
- Conduct follow-ups on claims outstanding.
- Support and update the daily reconciliation report of insurance claims and payments.
- Review insurer remittance advice and reconcile payments against clinic invoices.
- Assist the care coordination team with insurance-related inquiries for both self-pay and insured patients.
2. Office Support and IT Administration (Support Role)
- Assist with ad-hoc IT-related requests as needed.
- Support monitoring of office supplies and ensure timely replenishment.
- Assist in digitally scanning and organizing billing invoices and other documentation for efficient record-keeping and processing.
Qualifications & Skills
- Diploma in any discipline
- Background in customer service, insurance claims, reconciliation, or healthcare administration will be an advantage.
- Strong organizational, problem-solving, and multitasking abilities.
- Effective communication and interpersonal skills.
- Detail-oriented, with strong focus on accuracy in documentation and financial reconciliation.
- Proficiency in Google Workplace, Microsoft Office Suite (Excel, Word, Outlook), with familiarity in IT systems, including Mac/iOS.
Working Hours
- Monday to Friday: 9 AM to 6 PM
- Saturday: 9 AM to 1 PM (Alternate)
