Key responsibilities
Customer & Account Management
- Serve as the primary point of contact for assigned customers and establish long-term business relationships.
- Manage the complete customer lifecycle including RFQ, RFP, NPI, mass production, and after-sales support.
- Understand customer requirements and translate them into actionable business and operational plans.
- Conduct Quarterly Business Reviews (QBRs) and drive customer satisfaction initiatives.
- Identify opportunities for business expansion and revenue growth.
Program & Project Management
- Lead new product introduction (NPI) and customer programs from concept through production.
- Develop project schedules, milestones, budgets, and risk mitigation plans.
- Monitor project progress, critical paths, schedule recovery plans, and key deliverables.
- Anticipate potential roadblocks and proactively drive resolution.
- Communicate project status, risks, and recommendations to management and customers
Cross-Functional Coordination
- Coordinate activities across Engineering, R&D, Manufacturing, Quality, Procurement, Logistics, and Supply Chain teams.
- Lead regular project review meetings and ensure alignment among stakeholders.
- Escalate critical issues appropriately and drive timely resolution.
- Facilitate effective communication between customers and internal teams.
Supply Chain & Operations Management
- Drive operational efficiency and continuous improvement across the supply chain.
- Ensure adequate capacity planning to meet customer demand.
- Monitor and mitigate supply chain risks and disruptions.
- Supervise operational performance to ensure timely delivery and cost efficiency.
- Manage supply chain projects and process improvement initiatives.
Inventory & Commercial Performance Management
- Monitor inventory levels and optimize inventory control strategies.
- Assess excess and obsolete inventory risks and implement mitigation plans.
- Identify slow-moving materials and drive inventory reduction initiatives.
- Negotiate commercial terms, inventory liability, cost-sharing arrangements, and material disposition plans with customers.
- Support margin improvement and overall account profitability.
Business Analysis & Reporting
- Analyze operational and financial performance of customer accounts.
- Prepare management reports, presentations, and business reviews.
- Track KPIs and performance metrics to identify improvement opportunities.
- Provide actionable recommendations through data analysis and forecasting.
Market & Industry Intelligence
- Monitor industry trends, technologies, and market developments.
- Support strategic planning and customer product roadmap discussions.
- Identify opportunities to enhance customer value and competitive advantage.
Requirements
- About you
- Bachelor's Degree in Business, Supply Chain Management, Engineering, Operations Management, or a related discipline
- 3–8 years of experience in Program Management, Business Management, Supply Chain Management, Operations, Commercial Management, or Customer Account Management within manufacturing, EMS, electronics, server, data center, or technology industries
- Experience managing customer accounts, NPI projects, and cross-functional teams
- Knowledge of end-to-end supply chain operations, inventory management, and demand planning
- Strong project and program management skills
- Excellent stakeholder management and communication abilities
- Strong commercial and financial acumen
- Advanced analytical and problem-solving skills
- Proficiency in Microsoft Excel, PowerPoint, and Power BI
- Ability to manage multiple projects simultaneously in a fast-paced environment
