Job description:
Own NETS Online Payments merchant acquiring business end to end, including strategy, P&L and products, working closely with sales teams to deliver the numbers.
Portfolio: Card not present (CNP) Direct Acquiring Product & eco-systems i.e. Independant Software Vendors, Payment Gateways & Payment Facilitators, eNETS, NETS Click, NETS QR Online, Inbound cross-border wallets. A senior role combining product ownership, P&L and leadership to sales team.
Key Responsibilities
Business & P&L
- Own the NETS Online Payments P&L — revenue, mark-up, scheme/processing costs, opex, margin.
- Build and run the annual and multi-year strategy plan (revenue, TPV, pricing, investment).
- Size and prioritise merchant segments and revenue pools; set the targets.
- Track commercial KPIs (acquisition, activation, TPV, yield, churn, mix) and act to achieve them.
- Optimise pricing, interchange/scheme fees and margins with banks, schemes and partners.
Sales & commercial leadership
- Translate the business plan into the sales plan and jointly own the numbers with sales team.
- Direct the acquiring sales activities in focus segments: enterprise, vertical, NETS base cross-sell, government.
- Steer the eco-system channels: ISV, PSP/gateway wholesale, payfac, self-serve.
- Set coverage, quotas and incentives — reward activated TPV.
- Lead key merchant/partner deals; leverage NETS base and shareholder banks (DBS, OCBC, UOB).
Product & technology
- Own the roadmap for eNETS, NETS Click, NETS QR Online and CNP direct acquiring.
- Run the full product lifecycle; serve all segments and verticals; lift conversion and acceptance rates.
- Direct the platform: APIs, SDKs, hosted pages, plug-ins, routing, tokenisation, 3DS2, settlement, FX.
- Connect partner gateways eg. Cybersource, MPGS.
- Expand acceptance: credit cards, PayNow, NETS internet direct debit, NETS QR, cross-border wallets, BNPL.
- Translate requirements into costable specs for Technology, Operations and Risk.
Partnerships, risk & people
- Manage banks, schemes, ISVs, PSPs/gateways, payfacs and BNPL providers; structure payfac and orchestration deals.
- Ensure compliance — MAS PSA, scheme rules (incl. payfac registration), PCI-DSS, AML/CFT, data protection.
- Keep onboarding, KYC/KYB, monitoring, chargeback and dispute policies current; for payfac, run underwriting, reserves and exposure caps.
- Lead the product team; align Sales, Tech, Ops, Finance, Legal, Risk and Marketing.
Requirements
Education & Experience
- 10+ years in payments; 4+ in online/CNP product and commercial roles (acquirer, PSP, gateway, scheme or large e-commerce).
- Degree in Business, Finance, IT or related; postgraduate qualification an advantage.
- P&L ownership of a payments product or merchant acquiring business.
- Direct acquiring and merchant-business background — pricing, economics, negotiation.
- Track record directing/influencing sales teams to revenue and volume targets.
- End-to-end online payments product management; ISV/partner and ideally payfac experience.
Skills
- Deep CNP, gateway and direct-acquiring economics (interchange, scheme fees, MDR, margins).
- Tokenisation, 3DS, network tokens, QR & wallets (incl. cross-border), BNPL, and the payfac model and its risks.
- Commercial acumen — business cases, pricing, unit economics, data-driven decisions.
- Sales leadership through direct and matrix influence; strong stakeholder management.
- Risk and compliance literacy (MAS PSA, PCI-DSS, scheme rules, AML/CFT).
