Job Title: BPO Manager – Fund Operations Overview
Oversees fund operations within a tech-enabled outsourcing model, integrating workflows, data, and reporting to deliver efficient and scalable mid- and back-office services, while embracing new technologies and automation to drive continuous improvement.
Key Responsibilities :
- Manage end-to-end fund operations, including capital calls, distributions, transfers ensure accuracy and integrity
- Coordinate portfolio and investment data capture, validation, and reconciliation (L1/L2/L3 where applicable)
- Support NAV cycles, investor allocations, and reporting in collaboration with teams to prepare timely and accurate financial reports that meet client expectations
- Review operational data accuracy prior to financial reporting, minimizing discrepancies and enhancing reliability of financial statements
- Act as the point of contact for clients, maintaining proactive and clear communication on operational matters, onboarding, and ongoing service delivery
- Engage regularly with clients and internal stakeholders, ensuring issues are surfaced early and managed effectively
- Define, standardize, and continuously improve operational processes and SOPs
- Drive automation initiatives and collaborate with technology teams on system enhancements
- Lead and manage teams under a maker-checker framework, including resource planning and training
- Support audit processes and prepare audit reports
- Track KPIs (turnaround time, accuracy, SLA adherence) and report performance
- Drive continuous improvement, scalability, and operational efficiency across services
Requirements :
- 6–10 years of experience in fund operations, fund administration, or BPO environment
- Strong understanding of private equity / venture capital fund lifecycle
- Proven ability in financial reporting, with experience in preparing, analyzing, and presenting financial statements and reports to client.
- Experience managing teams and client-facing operations, with a focus on delivering exceptional service and operational excellence.
- Familiarity with fund systems, workflows, and multi-currency structures
- Strong attention to detail with a control-oriented mindset
- Proactive, communicative, and confident in engaging with clients
- Ability to communicate in Mandarin will be beneficial due to the need to support Mandarin-speaking clients
