Independently monitor and track key operations performance metrics (e.g. cancellation rate, return & refund rate) to ensure day-to-day operations are carried out smoothly
Analyse data sets and apply data-driven models to define, size and solve any operational challenges
Own the entire lifecycle of operations initiatives. Take total accountability from initial project kickoff, definition of charter objectives, through execution, cross-functional orchestration, and final post-mortem delivery
Collaborate extensively with both local and regional teams for day-to-day issues and launch new initiatives to reduce cost and optimise processes
Requirements
Bachelor's degree in business or science. A master's degree is advantageous but not required
Working experience in e-commerce, retail buying, business analytics background would be an advantage
Ability to interpret data and generate key analysis that guide key decisions and attain business objectives
Proficient in Microsoft Excel and PowerPoint
Proficiency in SQL would be an advantage
Result-oriented, team player and enjoy working in dynamic environment to drive growth
