PropertyGuru is Southeast Asia's leading PropTech company, and the preferred destination for over 32 million property seekers monthly to connect with over 50,000 agents monthly to find their dream home. PropertyGuru empowers property seekers with more than 2.1 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand and Vietnam.
PropertyGuru.com.sg was launched in Singapore in 2007 and since then, PropertyGuru Group has made the property journey a transparent one for property seekers in Southeast Asia. In the last 18 years, PropertyGuru has grown into a high-growth PropTech company with a robust portfolio including leading property marketplaces and award-winning mobile apps across its markets in Singapore, Malaysia, Vietnam, Thailand as well as the region's biggest and most respected industry recognition platform - PropertyGuru Asia Property Awards, events and publications across Asia.
For more information, please visit: PropertyGuruGroup.com; PropertyGuru Group on LinkedIn.
Recognised as a Top Employers Certified* organisation, we're proud to be among the best workplaces in the region-celebrating an inclusive culture of excellence, growth, and well-being.
This is a 6-month contract role that reports to the Head of Commercial, supporting marketplace operations in Singapore. As a Business Operations Specialist, you will be instrumental in driving operational efficiency, focusing on improving the customer support experience as well as working closely with the Sales Excellence team to execute initiatives that enhance capability building, streamline processes in a fast-paced, digital-first environment.
This role is ideal for someone who is comfortable with numbers and can leverage data to identify process improvement opportunities, is strong in stakeholder collaboration and adopts a customer-centric lens.
As a Guru You Will Be Accountable For
- Drive Business Process Efficiency and Optimize Workflows
- Review existing business processes, design and implement process improvements that would enhance efficiency and has scalability.
- Define and track relevant KPIs to measure the impact of these initiatives.
- Partner with cross-functional teams (Tech, Sales, Operations, Customer Experience) to implement process improvement initiatives.
- Enhance Customer Support Channels
- Understand the customer journey from their interactions with PropertyGuru to the usage of our platform to design a better customer support experience.
- Identify the key challenges to address and implement initiatives that would enhance the overall customer support experience.
- Collaborate with Product, Tech and Operations team to ensure a seamless experience across platforms.
- Support Sales Process and Tools Optimization:
- Work with Sales Excellence team to level up sales teams capabilities, including onboarding and operational excellence.
- Establish KPIs to measure the effectiveness of these initiatives.
- Partner with cross-functional teams (Tech, Sales, Operations) to enhance sales processes and workflows.
What We Are Looking For
- Proven experience in business operations and sales enablement, ideally within tech, digital marketplaces, or property-related industries.
- Strong understanding of business processes, CRM systems (e.g., Salesforce) and performance metrics.
- Excellent communicator, good stakeholder and project management skills.
- Analytical mindset and comfortable with numbers, proficiency in tools like Excel.
Preferred Experience
- Experience in property tech, SaaS, or digital marketplaces.
- Familiar with business transformation projects or sales capability building programs.
Our Commitment To You
- Hybrid flexible working that focuses on outcomes over hours.
- Holistic rewards package covering your financial, physical & mental health.
- Multi-directional career development across all levels.
- Inclusive benefits like equal paternity leave, supporting all employees in work-life balance.
At PropertyGuru, you'll be part of a Top Employers Certified* company that puts people at the heart of everything we do.
