Business Operations Manager

Key Responsibilities

. Manage day-to-day business operations and ensure smooth execution of internal processes and cross-functional initiatives.

. Coordinate with suppliers, partners, and internal stakeholders to support onboarding, commercial discussions, and ongoing operational activities.

. Monitor and analyze business performance metrics, including sales performance, product performance, activation rates, customer feedback, and operational KPIs.

. Prepare regular operational reports, dashboards, and management presentations to support decision-making.

. Support pricing management, product catalogue maintenance, and supplier performance monitoring.

. Identify operational inefficiencies and recommend process improvements to enhance productivity and service quality.

. Conduct market research, competitor analysis, and business intelligence activities to support strategic planning.

. Coordinate and track business projects, ensuring timely execution and alignment across departments.

. Assist management in evaluating new business opportunities, partnerships, and market expansion initiatives.

. Develop and maintain standard operating procedures (SOPs) and internal operational documentation.

Requirements

. Minimum 3 years of experience in business operations, operations management, commercial operations, project coordination, supply chain operations, or related fields.

. Strong organizational and project coordination skills.

. Experience working with multiple stakeholders and managing cross-functional activities.

. Strong analytical and problem-solving capabilities.

. Proficient in Microsoft Office, Google Workspace, and business reporting tools.

. Excellent communication and interpersonal skills.

. Ability to work independently in a fast-paced and dynamic environment.

Preferred Qualifications

. Experience in technology, telecommunications, travel, e-commerce, logistics, or related industries.

. Experience in supplier management, business process improvement, or operational planning.

. Familiarity with KPI reporting, business analytics, and operational performance management.