Business & Operations Intern

Send Services Pte. Ltd. - Business & Operations Intern

Send (Singapore Food Delivery Startup)

Send is a peer-to-peer food delivery platform supporting hawkers and local merchants. We're looking for a driven and detail-oriented intern to support stakeholders acquisition, onboarding, and day-to-day operational coordination.

This is a hands-on role. You'll work closely with the merchant acquisition and operations team to drive outreach, improve processes, and support real business growth across Singapore.

Duration: 5-6 months

Location: Aljunied (4-minute walk from MRT)

Reporting to: Customer Experience Manager

What You'll Be Doing

1) Resolution Handling & Operational Support

Handle merchant and stakeholder inquiries in real time

Troubleshoot operational issues and identify root causes

Coordinate cross-team follow-ups to ensure timely resolution

Track cases until closure and maintain proper documentation

Train and fine-tune in-house AI chatbot to maximise operational accuracy

2) Merchant Onboarding & Platform Setup

Assist with menu uploads and system configuration

Guide merchants through onboarding workflows

Ensure accurate documentation and tracking of onboarding progress

3) Data & Growth Support

Analyse operational data using Excel and internal tools

Maintain tracking sheets for merchant performance and onboarding progress

Assist in identifying simple growth improvement opportunities

4) On-Ground Support

Participate in merchant visits and activations where required

Support campaign or event execution when needed

What We're Looking For

Currently pursuing a Bachelor's degree in Business, Management, Business Analytics, or a related discipline

Preferably final year undergraduate students

Comfortable working in a fast-paced startup environment

Strong attention to detail and organised in execution

Confident communicating with merchants and stakeholders

Comfortable using Excel and Google Workspace

Bonus: Interest in startups or business growth strategy

What You'll Gain

Real startup exposure - not just shadowing, actual execution

Hands-on merchant acquisition and onboarding experience

Direct experience in operational troubleshooting and resolution handling

Understanding of how business development, product, and operations intersect

Exposure to real stakeholder communication and issue management

Portfolio-worthy projects and measurable business impact