Business Operations Associate Customer Account & Project Delivery

We are looking for a Business Operations Associate to join our Operations Department in Singapore. This role manages customer coordination and the end-to-end delivery of regional business projects, from deal registration and order confirmation through delivery, customer acceptance and project close-out.

• Create and maintain deal registration records for confirmed business opportunities handed over by the Business Development team.
• Serve as the primary Operations point of contact for customers throughout project execution.
• Review customer purchase orders and confirm project scope, quantities, delivery locations, schedules, contact persons and acceptance requirements.
• Establish and maintain project plans, delivery milestones, action trackers and supporting documentation.
• Coordinate with Business Development, Commercial Operations, Procurement, Logistics, Technical and Finance teams to drive project execution.
• Monitor order, production, shipment, delivery and service progress, ensuring customer commitments are properly followed through.
• Provide customers with timely project updates and respond to day-to-day enquiries relating to order and delivery status.
• Coordinate project changes and assess their impact on scope, timeline, delivery and customer commitments.
• Identify potential delays, dependencies and operational risks, and escalate them promptly to the relevant stakeholders and management.
• Coordinate delivery, installation, service completion and customer acceptance where applicable.
• Ensure proof of delivery, acceptance records and other supporting documents are complete and properly maintained.
• Confirm project completion and hand over the required documentation for billing and commercial close-out.

• Diploma or Bachelor's degree in any discipline, preferably in Business Administration, International Business, Operations Management, Project Management, Communications or a related field.
• Relevant experience in business operations, customer coordination, order management, project coordination or B2B account support is preferred.
• Fresh graduates with strong internship, customer service or coordination experience are welcome to apply.
• Strong written and spoken English.
• Ability to communicate professionally in Mandarin is required for coordination with Mandarin-speaking customers and regional business partners.
• Strong customer communication, stakeholder coordination and problem-solving skills.
• Well-organised and detail-oriented, with the ability to manage multiple projects, priorities and deadlines.
• Proactive and dependable, with a strong sense of ownership and follow-through.
• Able to work independently while collaborating effectively across different teams and countries.
• Proficient in Microsoft Office applications, particularly Excel, Word and PowerPoint.
• Experience in regional B2B business operations or customer-facing project delivery would be an advantage.