About the Role Marine Care Singapore is looking for a driven and experienced Business Operations Manager to work closely with the General Manager (GM) in leading and optimizing our business operations. This role plays a key part in aligning local execution with global strategies, improving operational efficiency, and fostering a strong customer-centric culture across the organization.
Responsibilities
Business Management
- Collaborate with the GM to execute global strategies and align local operations with company objectives
- Monitor business performance by analyzing revenue and profitability metrics to ensure targets are met
- Optimize departmental operations by managing manpower allocation and establishing clear accountability frameworks
- Identify operational inefficiencies and lead projects to implement process improvements
- Prepare and deliver regular performance reports and actionable insights to the Global Management Team (GMT)
- Partner with the GM to oversee overall company performance and strategic initiatives
Financial Oversight
- Manage company expenditure within approved budgets to maintain financial discipline
- Work closely with Finance and Sales teams to monitor accounts receivable and cash flow, ensuring liquidity and financial health
- Oversee compliance and renewal of company licenses and insurance policies to mitigate risks
- Ensure adherence to financial, regulatory, and corporate governance standards
People & Culture
- Mentor and support employees across departments to enhance engagement and drive performance improvements
- Assist in managing performance appraisal processes, training programs, and leadership development initiatives
- Identify high-potential talent and develop succession plans to secure future leadership pipelines
- Foster a positive and inclusive culture aligned with the We CARE philosophy to promote employee well-being and collaboration
- Collaborate with HR to implement talent development and retention strategies
Operational Excellence
- Lead continuous improvement initiatives to enhance operational efficiency and effectiveness
- Ensure workflows comply with global procedures and industry best practices
- Promote the adoption and effective use of Quality Management Systems (QMS) to elevate performance standards
- Monitor compliance with quality standards and risk management protocols to safeguard operations
Preferred competencies and qualifications
- Proven experience in operations, business management, or a similar leadership role
- Strong financial acumen demonstrated through budgeting and cost control experience
- Excellent leadership, communication, and stakeholder management skills
- Ability to analyze data and drive strategic improvements
- Experience in service, marine, or technical industries is advantageous
- Proactive, hands-on approach with a strong sense of ownership
