Feeling stuck in your current role and seeking a managerial opportunity Our client is looking for a Business Manager!
In this role, you will report directly to the Cluster Head. You will be responsible for leading, developing and managing a full fledged branch, ensuring the achievement of business objectives across the Wealth and Retail segments.
- Deliver branch plan including leads/sales prospect management and overall customer experience, and establish as a provider of world class retail banking and wealth management solutions
- Create and maintain an environment where the branch team maximise performance and provide the highest quality service
- Optimise cost through effective resource management within the branch
- Ensure a consistently high level of service delivery to increase customer satisfaction
- Coach managers and the team to achieve business goals and effectively meet customer needs
- Foster a customer-centric ethos and use customer insight to continually enhance the customer experience
- Manage and guide staff in the sales process model, personal financial review, product knowledge and proper sales techniques of our products to expand customer relationships, meet established performance objectives and contribute to maximised economic profit
- Responsible for making recommendations on branch distribution planning and reconfiguration, staffing, resource re-allocation and process streamlining to senior stakeholders
- Be the change agent to drive new ways of doing business in branch network
- Ensure strict alignment to banking standards and regulations
Requirements
- Min 4 years experience in branch and sales management
- Good knowledge of Wealth and Retail distribution techniques and models
- Proven and progressive management experience
- Proven ability to multi-task in a fast-pace work environment and prioritize work assignments
- Prominent people development mindset
