Business Director

The Role:

We are looking for a Business Director to lead one of the agency's key businesses and client portfolios.

Reporting to the Client Services Director, you will be responsible for the overall health, growth, and performance of the account - spanning client relationships, commercial outcomes, team leadership, and quality of work delivered. You will act as a trusted senior partner to your clients, while working closely with Creative, Strategy, and cross-functional agency partners to drive meaningful, effective work.

As a senior leader within the agency, this role goes beyond day-to-day account management. You will own the strategic direction, commercial performance, and long-term partnership with your clients, ensuring the work not only meets expectations but contributes to both the client's business objectives and the agency's growth.

This role requires a strong balance of client leadership, business acumen, and people management, with the confidence to influence at senior levels and the judgment to steer complex engagements.

Our ideal candidate:

You are a commercially minded leader who brings clarity, confidence, and ownership to everything you do.

Client & Business Leadership

. Lead and own senior-level client relationships, acting as a strategic advisor and trusted partner

. Own organic growth and new business delivery for the assigned business unit, including pitches, proactive proposals, and scope expansion.

. Take a growth-oriented mindset in ensuring revenue targets, forecasts, and margins are met

. Measure and actively manage client satisfaction at the highest levels

. Demonstrate sound commercial judgment to ensure work is delivered within agreed scope, timelines, and budget

. Uphold and advance the agency's reputation through professionalism, perspective, and quality of output

Strategic & Creative Partnership

. Work in close partnership with Strategy and Creative to shape strong briefs, campaign direction, and brand-led thinking

. Contribute meaningfully to the creative process, ensuring work remains on-brand, effective, and strategically sound

. Lead and coordinate all agency partners (Media, Digital, Social, etc.) to deliver integrated campaign solutions

Team Leadership & Development

. Lead, mentor, and develop your team

. Set clear standards, provide guidance, and coach the team across client management, strategic thinking, and executional excellence

. Foster a collaborative, accountable, and high-performing team culture

Ways of Working

. Highly organised, detail-oriented, and digitally savvy

. Excellent verbal and written communication skills, with the ability to influence senior stakeholders

. Entrepreneurial in mindset, proactive, and comfortable navigating ambiguity

. A strong driver of process, ensuring campaigns are delivered efficiently, consistently, and in line with agency SLAs