BUSINESS DEVELOPMENT MANAGER

Staff Management

• Recruit, train, and supervise hairstylists and assistants

• Prepare staff schedules and manage attendance

• Motivate team members and handle performance reviews

• Resolve staff conflicts

2 Customer Service

• Greet and assist customers when needed

• Handle customer complaints professionally

• Ensure high-quality service standards

• Maintain strong client relationships

3 Business & Sales Management

• Monitor daily sales and revenue

• Set monthly sales targets

• Promote salon services and retail products

• Plan marketing activities and promotions

• Increase customer retention

4 Financial Management

• Handle billing and cash transactions

• Manage expenses and control costs

• Prepare sales reports

• Monitor profit and loss

5 Inventory & Supplies

• Order salon products (shampoo, colors, tools, etc.)

• Maintain stock levels

• Check product expiry and quality

6 Salon Maintenance & Compliance

• Ensure cleanliness and hygiene standards

• Follow health and safety regulations

• Maintain salon equipment

• Ensure licenses and permits are valid

Required Skills

• Leadership & team management

• Communication skills

• Customer service skills

• Basic accounting knowledge

• Problem-solving ability