Job Description: Business Development Manager.
1. Sales Support & Opportunity Qualification
- Understand customer pain points, requirements, and buying intent.
- Schedule appointments, demos, or meetings for the field sales or business development team.
- Ensure smooth handover of qualified leads to sales managers.
2. Deal pursuit and Bid Desk Support
- Collaborating with presales and delivery to build business case for each sales opportunity
- Present solutions at a high level and position value propositions clearly
- Support pre and post sales contract management (including business enablement support such as bank guarantee facilitation)
3. Customer Engagement
- Respond promptly to inbound inquiries and follow up on marketing-generated leads.
- Provide product/service information and always maintain professional communication.
- Build rapport with prospects to increase conversion confidence.
4. CRM & Data Management
- Record all interactions, lead status, and sales activities accurately in CRM systems.
- Maintain clean and updated data to support forecasting and sales analytics.
- Monitor KPIs such as call volume, email outreach, conversion rates, and meeting bookings.
Requirements
Qualifications & Experience
- Diploma or bachelor's degree in business, Marketing, Communications, or related field.
- Experience in inside sales, telemarketing, lead generation, or customer engagement preferred.
- Experience in B2B sales, IT services, SaaS, or technology solutions is advantageous (customizable).
Skills & Competencies
- Strong proficiency in Excel and PowerPoint is a prerequisite.
- Strong verbal and written communication skills.
- High level of customer focus and ability to build quick rapport.
- Good understanding of sales processes and qualification techniques.
- Comfortable with outbound calling and digital outreach tools.
- Proficiency with CRM systems (Salesforce etc.) is a plus.
- Organized, disciplined, and able to manage multiple leads simultaneously.
