Business Development Manager

Position: Business Development Manager

Work Location: WFH (Singapore)

Visa Required:- Singapore Citizen/ SPR

Roles & Responsibilities

Builds and grows positive and long-lasting relationships within existing client's organizations.

• Works directly with prospects and clients to fully understand and plan for their immediate, near and long-term business goals.

• Manages the day to day relationship with clients to make sure they stay satisfied.

• Responds to and develops proposals for client RFPs.

• Works with local, regional, and global cross-functional teams to share, establish and improve best practices and procedures.

• Researches and identifies existing and new client opportunities in the region.

• Develops Account Plans for assigned accounts together with inputs from country teams and regional stakeholders.

• Accounts for business development pipelines within assigned areas, manages and tracks all prospect interaction data within CRM.

• Responsible for business development by identifying new sales opportunities and sell the services to the right target segment.

• Manages relationships with client(s), including collaborating with client leadership and stakeholders to determine staffing needs and ensure client satisfaction.

• Handle client escalations and set processes for smooth functioning of operations and ensure adherence of the same.

• Responsible to increase business opportunities with existing clients and acquiring new client contract renewals/ SLA preparation.

• Lead and manage healthy relationship with internal and external stakeholders.

• Manages all escalated issues and regularly meets with client(s) to review performance metrics and proactively recommends and implements related solutions as needed.