Business Development & Operations Executive (Senior Day Care)

Job Description

Job Role Summary:

We are seeking a passionate and organised individual to join us as a Business Development & Operations Executive. This full-time role supports the planning and smooth delivery of weekend services across all centres and plays a vital role in coordinating staff, clients, and operational needs for Weekend programs.

You will need to:

Operations Support

• Coordinate weekend operations across all centres, including logistics, setup, meal flow, and centre readiness.
• Ensure that each centre followsweekend service standard practices and guidelines.
• Supervise basic clinical compliance and assist in liaising with Community Nurses on client care matters
• Serve as the first point of escalation for on-the-ground issues during weekend services.

Manpower & Staff Liaison

• Prepare and manage weekend staff rosters.
• Track attendance, replacements, and off-in-lieu planning.
• Liaise with weekday Centre Managers and support staff onboarding and training for weekend operations.

Client Coordination

• Assist in weekly client attendance monitoring, transport arrangements, and follow-up on absentees or incidents.
• Support new client onboarding and assist in conducting initial assessments with Community Nurses
• Communicate with caregivers and support updates on medication, appointments, and care needs.

Program & Activity Support

• Support the planning, preparation, and on-site execution of weekend programs and activities.
• Coordinate with volunteers and activity facilitators to ensure smooth sessions.

Reporting & Process Improvement

• Maintain weekend operations records, incident logs, and feedback summaries.
• Contribute to the documentation of the weekend's operation and support improvements in service delivery.

Business Development

• Support business expansion initiatives
• Coordinate awareness campaigns and client recruitment strategies
• Lead tracking, follow-ups, and conversion
• Support client onboarding and admission processes
• Prepare simple performance reports and track metrics such as new referrals, attendance, and feedback.

Qualifications

You should:

• Have a minimum of 2-3 years experience in senior daycare operations, social service, or related roles
• Have strong interpersonal and coordination skills
• Be comfortable working across multiple locations
• Be able to work independently and handle multiple ongoing tasks
• Be proficient in Google Workspace (Sheets, Docs, Slides) for tracking, reporting, and communication

It would be great if you:

• Have experience in eldercare, daycare centres, or volunteer coordination
• Have good command of English and other local language/dialect to liaise with seniors
• Have familiarity with community-based programs and basic client care considerations