Job Description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As a Business Transformation Consultant specializing in Organization Change Management, you will excel in pinpointing business challenges and formulating strategic solutions to enhance business performance and value. You will synergize with clients goals, processes, metrics, and methodologies to drive successful transformations.

Your Primary Responsibilities Will Include

Develop Strategic Solutions: Formulate effective solutions to address complex business challenges, employing business analysis and hypothesis testing to identify the most effective approaches.
Implement Organizational Frameworks: Lead the development and implementation of novel organizational frameworks, cultures, and transformation strategies, ensuring smooth transitions and successful integration.
Guide Client Change Readiness: Work closely with clients to guide them towards change readiness, blending AI, behavioral science, and human-focused approaches to cultivate essential leadership qualities, attitudes, and structures.
Collaborate with Clients: Synergize with clients goals, processes, metrics, and methodologies to drive successful transformations and empower them to navigate diverse transformations.
Deliver Solution Integration: Ensure the successful integration of solutions, guaranteeing that clients can sustain and build upon the changes implemented.
Conduct change impact assessment: facilitate among project team and various stakeholders to conduct and document change impact assessment for persona, process, technology, people, etc.
Design and develop communications and trainings: Develop communication plan and narratives, conduct training need analysis, develop training curriculum and content, etc.

Essential Qualifications

Required technical and professional expertise

At least 4 years of experience in Change Management for large-scale transformation programs in consulting firms.
Proven experience supporting ERP, retail transformation, digital transformation, or business process transformation initiatives.
Strong stakeholder management and communication skills.
Experience conducting change impact assessments and organizational readiness assessments.
Experience developing communication and training materials.

Preferred Qualifications

Prosci Change Management Certification or equivalent.
Experience within retail, fashion, luxury, or consumer goods industries.
Experience supporting SAP, Microsoft, Oracle, CRM, ERP, or digital workplace implementations.
Experience working in regional or global transformation programs.
Business Analysis and Hypothesis Testing: Experience with business analysis and hypothesis testing to identify effective solutions to complex business challenges, including the ability to analyze data and develop evidence-based recommendations.
Organizational Framework Development: Experience with developing and implementing novel organizational frameworks, cultures, and transformation strategies, ensuring smooth transitions and successful integration.
Change Management Methodologies: Experience with change management methodologies, including the application of AI, behavioral science, and human-focused approaches to cultivate essential leadership qualities, attitudes, and structures.
Client Collaboration and Empowerment: Experience working with clients to understand their goals, processes, metrics, and methodologies, and empowering them to navigate diverse transformations.
Solution Integration and Sustainability: Experience with ensuring the successful integration of solutions, guaranteeing that clients can sustain and build upon the changes implemented.

Preferred Technical And Professional Experience

Exposure to AI Applications: Familiarity with applying AI concepts to business transformation and change management, including leveraging AI-driven insights to inform strategic decisions.
Human-Centered Design Thinking: Exposure to human-centered design thinking and its role in developing innovative solutions that prioritize human needs and experiences.