Business Analyst

Role Purpose

The Business Analyst is a project‑based role within a heavily regulated gaming environment, accountable for the end‑to‑end success of digital and system solutions, from business problem definition and solution design through testing, implementation, and post‑go‑live validation.

This role serves as the single point of functional accountability for assigned initiatives, ensuring solutions delivered are business‑fit, regulation‑compliant, operationally viable, and audit‑ready, while advancing digital transformation and customer experience objectives.

Key Accountabilities

End‑to‑End Business Analyst Solution Ownership

Own solution outcomes across the full lifecycle, including business analysis, solution design, delivery support, testing, implementation, and post‑go‑live validation.

Maintain end‑to‑end requirements traceability, ensuring approved requirements are delivered as intended.

Act as the functional authority for assigned initiatives, providing clarity, decision support, and issue resolution throughout delivery.

Business Analysis & Regulatory Alignment

Lead structured analysis of business needs, operational processes, and regulatory obligations.

Translate complex business and compliance requirements into clear, complete, and testable functional and non‑functional requirements, supported by high‑quality, audit‑ready documentation.

Ensure solutions align with personal data protection, security, auditability, compliance, responsible gambling controls and regulatory reporting requirements.

Facilitate stakeholder workshops and working sessions, independently or as part of a broader project team, to drive shared understanding and solution agreement.

COTS, Vendor & Tender Governance

Support Project Manager on COTS solution evaluation and selection, including fit‑gap analysis and compliance assessment.

Contribute to tender / RFP preparation, development of evaluation criteria, and vendor assessment activities.

Act as a key liaison with business users and vendors to ensure solutions meet contractual, regulatory, functional, and non‑functional expectations.