Business Analyst

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Job Description

Oversee day-to-day BAU operations, ensuring high availability, performance, and reliability
Act as the primary point of contact for business users on system issues, service requests, and enhancements
Manage and prioritise incidents, service requests, and change requests in accordance with service level agreements (SLAs)
Perform root cause analysis and drive resolution of system issues in collaboration with IT teams, vendors, and Government Technology Agency
Knowledge and experience in .NET and Azure
Oversee system configuration, release management, and change control for Microsoft Dynamics 365
Ensure data quality, integrity, and proper usage across the system
Recommend continuous improvements
Enforce governance and compliance with relevant policies
Ensure adherence to data protection requirements under the Personal Data Protection Act
Support enhancements and releases, including requirement analysis, testing, and deployment coordination
Maintain system documentation, SOPs, and knowledge base articles
Drive data quality, reporting, and analytics to support policy-making and operational insights
Strong analytical, troubleshooting, and stakeholder management skills is preferred
Ability to manage vendors and support service delivery in an SLA-driven environment is preferred
Proficiency with requirements management tools (e.g., JIRA, Confluence)