Business Analyst

RESPONSIBILITIES

• Lead discussions with internal teams, customers, partners, and vendors to understand and document project-specific business and technical requirements

• Document requirements, analyse and formulate various specifications, including the Requirements, Design and various Interface Specifications for projects

• Identify potential design or solution issues and highlight possible business or operational impacts early in the project lifecycle

• Work closely with project managers, solution architects, developers, QA and deployment teams throughout the solution development lifecycle

• Ensure solutions are aligned with customer expectations by preparing and supporting User Acceptance Testing (UAT) and validation activities

• Analyse issues encountered during testing and solution releases, proposing practical fixes and workarounds

• Continuously assess and recommend improvements to enhance the performance, robustness, and scalability of the system

• Provide timely updates on progress, risks, and issues to the Project Manager and stakeholders

• Assist in stakeholder communication, change management, and post-deployment support as needed

PRE-REQUISITES

• Bachelor's degree in computer science, information systems, engineering, or a related field

• 3-5 years of experience in a Business Analyst role, preferably in government, automation or security technology projects

• Strong communication skills with the ability to ask the right questions and accurately interpret responses

• Excellent documentation and writing abilities for requirements, design, and use-case documents

• Strong analytical skills with the ability to quickly understand customer processes and map them to system workflows

• Good problem-solving skills and a methodical approach to issue resolution

• Confident in scoping, prioritising requirements, and assessing the feasibility of proposed solutions

• Reliable, flexible, and adaptable with a proactive mindset and strong interpersonal skills

• Experience in border control systems, biometrics, automation, or public sector IT projects is a strong advantage