Business Analyst

2-5 Years

SGD 4,000 - 5,200 per month

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Early Applicant

Job Description

Details:
1 Year Contract

Duties:

Provided application support by managing incidents, service requests, and problem tickets in line with SLA requirements and escalation protocols.
Performed incident analysis, impact assessment, prioritization, and root cause investigations to identify resolutions and prevent recurring issues.
Monitored system performance, application logs, interfaces, and batch jobs to ensure operational stability and timely issue detection.
Executed SQL queries to support troubleshooting, data validation, reconciliation, operational reporting, and transaction analysis.
Utilized ServiceNow and Jira to track incidents, manage resolution progress, and support batch processing activities including reruns and reconciliations.
Acted as the key point of contact for application workflows, system integrations, APIs, middleware, and external system dependencies.
Worked closely with development, infrastructure, cloud, and vendor teams to resolve technical issues and enhance system performance.
Assisted in application release, deployment, and change management activities, including post-release validation and smoke testing.
Managed system configurations and user access administration while ensuring adherence to security, audit, and compliance standards.
Prepared and maintained SOPs, runbooks, and knowledge base documentation, while driving continuous improvement and automation initiatives.

Requirements: