Business Analyst (Remittance Operations)

[Job ID: 1674871]

About the Role:

We are seeking an experienced Business Analyst to join our team and drive operational workflow improvements within the Remittance function. In this role, you will collaborate with project teams, users, and external vendors to analyse current processes, design efficient workflows, and implement automation solutions that enhance operational efficiency.

Key Responsibilities:

• Engage with project teams, Branch users, and external vendors to ensure smooth project execution
• Analyse As-Is workflows and propose To-Be workflows to improve operational efficiency
• Identify opportunities for automation and work with the automation enhancement team to implement, test, and migrate solutions
• Document workflow changes and support process improvements
• Liaise with cross-functional stakeholders to resolve inquiries and issues

Requirements:

• Minimum 3 years of experience in Remittance operations within a bank (either as an operational staff or consultant)
• Minimum 3 years of experience in operational workflow improvement projects or related initiatives in banking
• Knowledge or analytical skills in banking KYC operations
• Strong documentation capabilities for workflow documents
• Excellent communication and negotiation skills to coordinate with users, IT teams, external vendors, and HQ

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Cesky Ong Zhi Rong

EA Personnel Registration Number: R24121422

EA License No.: 07C5771