Responsibilities:
Stakeholder Relationship Management
- Acts as a trusted advisor for business for all new business demands requiring technology or operations enablement / solution.
- Prioritize business requests and co-create Business Roadmap with business segments.
- Support for project pipeline, pre-project planning activities, QR prioritization.
- Supports effective business change by building relationships with business leaders, technology and operational business partners.
High Level Solutioning
- Develop high-level solution to illustrate feasibility of achieving target business outcomes.
- Aligning high-level solution with organizational technology roadmap and strategy working in consultation with enterprise architecture and business technology services teams.
- Work effectively with the business users and internal technology teams to ensure all aspects of the business requirement is defined and analysed.
- Initiate the implementation plan for projects. This will include all activities that the business needs to do to prepare for new operation process and technical components.
Change Implementation Planning & Management
- Undertake scoping and evaluation of new initiatives. Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation.
- Collaborate with cross-functional and technical teams including business analysts, solution architect, business technology services teams, and testing teams to define/clarify requirements.
- Work with business technology services team on the smooth delivery of the solution.
- Review Test Scenarios, help plan and support the user acceptance testing and help address any issues. Ensures that there is a business perspective on how the new operations and technical capabilities will be delivered to the business.
- Spot potential problems, recognize the risk impact and propose risk mitigation strategies.
Managing RUN
- Manage the communication and regular updates to business stakeholders on critical production incidents and problems impacting customer and business operations.
- Regular review with business on system stability, responsiveness, production incident, problem tickets including identification of root cause.
- Track for continuous improvement. Ensure early identification and resolution of challenges impacting BAU systems.
- Monitoring the fulfilment of service levels between company and the business segments and highlighting required actions to close gaps where needed.
Job Requirements
- Strong business domain knowledge in banking (Trade Finance).
- Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives.
- Understanding of technology and operational processes across functions / departments in the bank/market.
- Resourceful team player.
- Familiar with change management processes and project management fundamentals.
- Outstanding communications, influencing, negotiating and persuasion skills.
- Passionate, diligent and resilient individual with ability to thrive in ambiguity.
- Experience in scoping and evaluation - Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation.
- Bachelor's degree in engineering/ business/ finance or equivalent.
- Minimum 5-8 years of relevant banking and/or consulting experience.
