Business Analyst

Core Requirements

• Minimum 4+ years of experience as a Business Analyst, System Analyst, or Application Support Analyst.
• Strong understanding of the Software Development Life Cycle (SDLC) and system implementation methodologies.
• Experience gathering, analysing, and documenting business and functional requirements (BRD, FRD, Functional Specifications, User Requirement Specifications).
• Proven ability to bridge communication between business users, vendors, solution teams, and technical stakeholders.
• Experience performing business process analysis, impact analysis, and process modelling.
• Hands-on experience in system configuration, product setup, or application parameterisation.
• Strong knowledge of test planning, test case/scenario preparation, system integration testing (SIT), and User Acceptance Testing (UAT).
• Experience investigating production issues, performing root cause analysis, and coordinating issue resolution.
• Ability to manage enhancement requests, project timelines, and vendor deliverables.
• Excellent stakeholder management, communication, and documentation skills.

Preferred Experience

• Experience within the Insurance industry (Policy Administration, Claims, Underwriting, Finance, Product Setup, Processing, or Data Migration).
• Exposure to data migration projects, including: Data mapping Data reconciliation Data cleansing Data validation
• Experience preparing Issue Analysis Reports and coordinating with technical teams on solution design.
• Familiarity with extracting and analysing data to support issue investigations.

AI & Automation

• Knowledge of AI/ML concepts and their application in business processes.
• Experience using AI-powered productivity tools such as:ChatGPTMicrosoft CopilotAutomation tools (Power Automate, RPA, etc.)
• Ability to leverage automation and analytics to improve operational efficiency and support decision-making.

Technical Skills

• Requirement Gathering & Analysis
• Functional Specification Documentation
• Business Process Modelling
• SDLC & Agile/Waterfall Methodologies
• System Configuration & Product Setup
• Impact Analysis
• SIT & UAT Management
• Defect & Issue Management
• Data Analysis & Data Validation
• Vendor & Stakeholder Management
• Project Coordination
• Documentation & Reporting

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects and priorities simultaneously.
• Self-motivated with a proactive learning mindset.
• Strong organisational and time management skills.
• Ability to build effective working relationships with stakeholders at all levels.
• Team-oriented with strong collaboration and vendor management capabilities.

Additional Advantages

• Insurance qualifications or certifications.
• Experience working in insurance domains such as Product Setup, Claims, Policy Administration, Finance, or Data Migration.

This profile would be ideal for candidates with titles such as:

• Business Analyst
• System Analyst
• Application Consultant
• Functional Consultant
• Business Systems Analyst
• Insurance Business Analyst
• Application Support Analyst (with BA responsibilities)

Ankita

EA License Number: 23C2060 Registration ID is R22109715

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This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and e2i's PDPA