- 1-year contract, renewable
- Hybrid work arrangement
- Government project
This role serves as a key liaison between stakeholders, technical teams, and business units leading complex business analysis initiatives, identifying solutions, to improve processes, enhance operational efficiency and support decision-making through data driven insights.
Key responsibilities
- Lead requirement gathering sessions with stakeholders to understand business needs, challenges, and opportunities, documenting detailed business requirements, functional specifications, and process flows whilst ensuring alignment with organisational objectives and technical constraints
- Analyse complex business problems and processes through data analysis, workflow mapping, and impact assessments to identify opportunities for improvement and innovation whilst providing recommendations backed by quantitative and qualitative evidence
- Develop and maintain detailed documentation including product requirements documents, user stories, process maps, and technical specifications whilst ensuring clarity and traceability throughout the project lifecycle
- Design and execute user acceptance testing strategies, coordinating with stakeholders to validate that solutions meet business requirements whilst maintaining quality standards and compliance requirements
- Together with development team, provide post-production monitoring and support, and track customer feedback to iterate the product.
- Identify and develop innovative opportunities through strategic analysis, the use of platform business models and an inclusive digital ecosystem
- Evaluate new ways of thinking through learning government digital products to interpret data, connect ideas and guide collaborative decision-making to solve complex problems
- Evaluate analysis tools and techniques to identify and justify portfolio initiatives that can fully support the organisation's strategic goals
Required Skills and Qualifications
- Bachelor's degree in Business, Information Technology, Computer Science or related field
- 6+ years and above of experience in business analysis, with demonstrated expertise in enterprise-level projects
- Strong proficiency in business process modelling, requirements engineering
- Experience in configuration of low-code/no-code products. Familiarity with Whole-of-Government tools like GatherSG, ApplySG, FormSG and Opus will be advantageous.
- Strong verbal and written communication skills, including the ability to translate technical concepts for non-technical audiences and vice versa.
- Excellent problem-solving, analytical, and critical-thinking skills, with attention to detail, able to break down complex problems, identify patterns, and draw insightful conclusions from diverse data sources.
- Excellent stakeholder management and communication skills
- Expert knowledge of business analysis methodologies and best practices
- Excellent documentation and technical writing abilities
- Proficiency in tools like JIRA, Confluence.
- Experience with Agile methodologies and SDLC frameworks
- Ability to quickly learn new domains, technologies, and methodologies as business needs evolve.
