[Job ID: 1671012]
About the Role:
We are seeking an experienced Business Analyst / Project Manager to lead process transformation initiatives within the banking sector. In this role, you will drive end-to-end process improvement projects-from business analysis and requirements gathering to implementation and benefits realisation-focusing on key areas such as Loan, Trade Finance, and Remittance operations.
Key Responsibilities:
- Lead process transformation initiatives from analysis through to implementation and benefits tracking
- Conduct process discovery workshops and document As-Is business processes
- Analyse process bottlenecks and identify automation and optimisation opportunities
- Facilitate stakeholder discussions and gather requirements across business, operations, and solution teams
- Define To-Be business processes and recommend improvement solutions
- Manage project scope, risks, issues, and follow-up activities to ensure timely delivery
- Prepare project status reports, dashboards, and management updates
- Coordinate with solution teams to clarify business requirements and support solution design
- Support UAT planning, execution, defect tracking, and issue resolution
- Assist with user training, communication, and change management activities
- Monitor project benefits realisation and support FTE savings tracking and reporting
- Ensure alignment of process improvement initiatives with business objectives
Requirements:
- Minimum 5 years of experience as a Business Analyst, PMO, Project Manager, or Business Transformation Consultant
- Experience within the Banking or Financial Services industry
- Strong process mapping, business analysis, and requirements gathering capabilities
- Proven experience in facilitating workshops and cross-functional stakeholder engagements
- Strong documentation, reporting, and presentation skills
- Experience supporting UAT planning, execution, and issue management
- Excellent written and verbal communication skills in English to liaise effectively with English-speaking stakeholders
Advantageous:
- Knowledge of Loan, Trade Finance, Remittance, KYC, AML, or Banking Operations processes
- Experience in Business Process Reengineering (BPR) initiatives
- Experience in automation, digital transformation, or process improvement initiatives
- Understanding of Power Platform, Power Apps, workflow automation, AI, and OCR solutions
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
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EA Personnel Name: Cesky Ong Zhi Rong
EA Personnel Registration Number: R24121422
EA License No.: 07C5771
