Capture, document and traceability-manage requirements from Customer across all workstreams.
Author and maintain governance artefacts - Terms of Reference, RACI, gate-review decks, programme glossary.
Support workstream BAs with consistency, templates and quality assurance.
Run requirements workshops, persona definition sessions and journey-mapping exercises with Customer users.
Maintain the requirements traceability matrix from initiation through to BAU handover.
Required experience and qualifications
5+ years as a Business Analyst on technology transformation programmes programme-level experience is advantageous.
Solid experience with workshop facilitation, documentation and stakeholder-management skills.
Demonstrable delivery experience in a regulated industry - financial services, government, pharmaceuticals, energy or similar - including familiarity with change control, audit and compliance constraints.
Experience working in a large, geographically distributed global organisation, comfortable operating across multiple time zones and cultural contexts.
Experience working within a globally distributed team, collaborating effectively across multiple time zones and cultural contexts.
Excellent written and verbal communication skills able to engage with senior stakeholders and translate technical detail for non-technical audiences.
Comfortable working in a hybrid client/partner team with clear ownership boundaries.
