We are looking for a Business Analyst to support our government client's initiative, and here is what your role is all about
Responsibilities:
- Gather business requirements for CRM enhancements, marketing technology, and cloud telephony system implementation and integrations
- Design and prototype user interfaces for service portal revamp, appointment booking system, and live chat functionalities
- Create wireframes, mockups, and interactive prototypes using Figma for stakeholder review and development guidance
- Analyse current processes and design optimised future state workflows for integrated customer service operations
- Facilitate requirement workshops and stakeholder interviews across multiple divisions
- Conduct user research, usability testing, and gather feedback to inform design decisions
- Document business processes, user journeys, and maintain requirements traceability matrix
- Analyse business impact of system integrations and identify process optimisation opportunities
- Design responsive interfaces that work across desktop and mobile platforms for customer-facing systems
- Conduct change impact assessment for transition from external to internal contact centre operations
- Coordinate user acceptance testing and develop test scenarios based on business requirements and user experience standards
Essential UX/UI and Design Requirements
- Working experience with Figma Proficiency( 2plus years): Advanced skills in Figma for wireframing, prototyping, design systems, and collaborative design workflows
- User Experience Design: Proven experience in user research, persona development, user journey mapping, and usability testing
- User Interface Design: Strong visual design skills with understanding of design principles, typography, colour theory, and responsive design
- Accessibility Compliance: Knowledge of WCAG guidelines and government accessibility requirements for digital services
- Design Systems: Experience creating and maintaining design systems and component libraries
- Prototyping: Ability to create interactive prototypes for user testing and stakeholder validation
- UX/UI design portfolio demonstrating government or enterprise application design experience
- Singaporeans only
