Business Analyst (MS Dynamics CRM)

Responsibilities

. Elicit and document business requirements through stakeholder interviews, workshops, and analysis of existing specifications.

. Translate business needs into functional and non-functional specifications, user stories, or models like UML/BPMN for developers.

. Support solution design, testing (including UAT), and implementation by validating requirements against predefined scope.

. Manage changes to requirements throughout the project lifecycle, rigorously evaluating impacts on tender specifications before approval.

. Manage stakeholders actively to align expectations, specify requirements within the solution platform's capabilities, communicate progress, and prevent deviations from the tender-defined scope, minimizing scope creep.

Requirements

. Degree in Computer Science or Engineering or equivalent work experience

. Must have experience in requirements engineering for Microsoft Dynamics CRM or similar.

. Must have more than 2 years of experience as a Business Analyst in IT/software projects, including requirement gathering and stakeholder management.

Preferred: IIBA certifications (ECBA, CCBA, CBAP, or PMI-PBA).

Preferred: Bachelor's degree in business administration, computer science, IT or related field.

Preferred: Advanced degree such as MBA or MS in business analytics.

Preferred: Entry-level Project Management certification.

Preferred: Experience with data visualization tools (Power BI, Tableau) and scripting (Python/R).

Preferred: Proficiency in technical skills like SQL, Excel, BPMN/UML modelling, and SDLC methodologies (Agile/Waterfall).

Licence no: 12C6060