Strong ability to document current state and future state processes
Hands-on experience supporting backlog management
Ability to write clear and actionable user stories
Strong documentation skills
Good understanding of business process analysis
Strong analytical and communication skills
Ability to work in a fast-moving, agile environment
Preferred
Experience supporting digital transformation
Familiarity with agile delivery tools like Jira, Azure DevOps, Confluence, SharePoint
Document current state and future state business processes, including process flows, value stream maps, pain points, hand-offs, decision points and improvement opportunities.
Facilitate and support workshops with business users, product owners, technical teams and stakeholders to elicit requirements and capture decisions, issues, actions and agreed outcomes.
Translate business needs into clear user stories, functional requirements, acceptance criteria and supporting documentation that development teams can act on.
Support product owners in backlog management, including backlog grooming, prioritisation support, refinement sessions, dependency clarification and readiness of items for delivery.
Prepare and maintain high-quality documentation, including requirements documents, process flows, workshop outputs, meeting notes, decision logs and traceability records.
Work closely with product managers, engineers, designers, operations, security and business stakeholders to clarify scope, validate requirements and ensure alignment between business objectives and delivery outcomes.
Identify process gaps, duplication, manual workarounds and opportunities to improve workflow efficiency, user experience and operational accountability.
Support testing and validation activities by helping define test scenarios, clarifying expected behaviour and ensuring delivered features meet agreed acceptance criteria.
Communicate requirements, process changes and delivery implications clearly to both technical and non-technical audiences.
Contribute to continuous improvement of business analysis practices, templates, standards and knowledge management within the Digital Factory operating model.
