Business Analyst

What You Will Do

• Engage stakeholders and users to understand business needs, pain points and desired outcomes.

• Analyse business processes and identify opportunities for simplification, automation and digitalisation.

• Translate needs into clear requirements, user stories, process flows and acceptance criteria.

• Facilitate discussions to clarify requirements, priorities, dependencies and trade-offs.

• Work with Product Managers, Designers and Engineers to shape and deliver practical solutions.

• Support backlog refinement, UAT, implementation and commissioning activities.

• Manage stakeholder expectations and surface risks, issues and dependencies early.

• Ensure solutions consider relevant security, data governance and Government ICT requirements.

• Identify opportunities to continuously improve products, systems and business processes.

What We Are Looking For

• Degree/Diploma in Business, Information Technology, Computer Science, or related discipline

• Minimum 3 years of experience as a Business Analyst or in a similar role

• Strong analytical, problem-solving and stakeholder management skills.

• Ability to translate business needs into clear requirements for technical teams.

• Good written and verbal communication skills.

• Ability to work independently and take ownership of outcomes.

• Experience working with cross-functional teams in an Agile environment.

Experience with government digital services, Jira/Confluence, cloud technologies, APIs, system integration or Government ICT governance would be an advantage.