About Sembcorp
Sembcorp is a leading Asian energy player and established urban developer. We play a key role in the transition towards a sustainable and low-carbon future.
At Sembcorp, our purpose is to drive energy transition. We are committed to growing our renewables portfolio while supporting energy needs through low-carbon alternatives, to create lasting value for our stakeholders. Pls visit www.sembcorp.com for more information.
PURPOSE AND SCOPE
- Develop, standardize, and optimize business processes for the Retail Operations team using digital systems.
- Support the implementation of the billing system and act as technical support for the Retail Operations team.
- Work alongside the Digital team and software vendor to resolve system issues and enhance the system.
- Provide analytics and insights to support new business process and system enhancement.
- Provide ad-hoc support for operational functions such as billing, collection and refund.
Key Roles And Responsibilities
- Develop, standardize, and optimize business processes by analyzing and evaluating existing processes and challenges.
- Perform analysis of the business processes related to productivity, efficiency, quality, costs, and time management.
- Review and update procedures and policies to support sales, billing, metering, collection and refund requirements. Prepare management progress reports, feedback, and suggestions to all stakeholders through meetings, workshops, and documentation.
- Manage and support billing system projects to optimize business processes, including project implementation, post implementation, system stabilization and monitoring phase to ensure project objectives are met.
- Act as technical support and provide guidance to end-users during system transition.
- Provide ad-hoc support for operational functions such as billing operation, collection and refund.
Qualifications & Experience
- Bachelor's degree in Computer Science, Information Systems, Business or related fields.
- Preferably 2-3 years of relevant working experience in the energy or utilities industry. Fresh graduates are welcome to apply.
- In-depth knowledge and experience in business process improvement and project management and implementation preferred.
Skills/Competencies & Preferred Characteristics
- High proficiency in Microsoft office (Excel, Word, PowerPoint, MS Dynamics), Power BI, process mapping and analysis tools.
- Excel and VBA: Proficient in Excel functions such as LOOKUP, Pivot Tables, and Power Query. Experience with VBA scripting is a plus.
- SQL and Relational Databases: Understanding of database design (MSSQL) with the ability to write SQL queries.
- Data Cleaning and Transformation: Ability to preprocess, clean, and transform raw data.
- Technical Documentation: Ability to comprehend and develop system user guides for technical and non-technical users.
- Cloud Database Experience: Familiarity with Azure Synapse for managing and analyzing data in the cloud.
At Sembcorp, our shared behaviors underpin our code of conduct and all the work that we do to drive energy transition.
- Institution-first Mindset - Put the interest of the Group ahead of individual interests.
- Collaboration - Deliver through collaborating across markets, businesses and functions.
- Accountability - Hold team and self accountable to deliver on our commitments.
