Business Analyst ( IT)

Responsibilities:

• Maintain and enhance I Can Read custom applications and SaaS services that support I Can Read business goals
• Gather business requirements from regional management and stakeholders
• Manage application rollout projects from initiation to go-live
• Document processes, functionalities and requirements
• Develop test cases and run acceptance test with support of stakeholders
• Conduct training and review user
• Support/troubleshoot issues on custom applications
• Collaborate with technology team members, end users, and other stakeholders (i.e. vendors, third parties) on projects and maintenance
• Work as part of regional IT organization in administering applications and services