Business Analyst

Job Summary

We are looking for an experienced Business Analyst to join the Application team. The successful candidate will be responsible for gathering and analysing business requirements, process modelling, preparing functional specifications, and coordinating with stakeholders throughout the application development lifecycle.

The role will act as a key liaison between business users, internal solution/application teams, vendors, and other stakeholders, ensuring requirements are clearly understood and successfully translated into technical solutions. The Business Analyst will also support testing activities, including test planning, integration testing, readiness testing, and User Acceptance Testing (UAT).

Key Responsibilities

Requirements Analysis & Business Analysis

• Gather, analyse, validate, and document business and user requirements for application enhancements and projects.
• Prepare User Requirement Specifications (URS) and functional requirements documentation.
• Conduct process modelling and develop a clear understanding of existing business processes.
• Identify opportunities for process improvements, optimisation, and streamlining.
• Analyse business needs and translate them into clear requirements for technical and solution teams.
• Investigate user-reported issues, identify root causes, and work with relevant teams to formulate appropriate solutions.

Stakeholder & Vendor Management

• Act as the key point of contact between business users, application/solution teams, vendors, and other stakeholders.
• Facilitate meetings, workshops, and requirement-gathering sessions.
• Communicate requirements, findings, project updates, and issues clearly and effectively.
• Coordinate with vendors and internal teams to ensure requirements and deliverables are completed within agreed timelines.
• Support project timeline planning and track progress where required.

Testing & Application Delivery

• Prepare test scenarios, test cases, and test plans based on business requirements.
• Coordinate and perform application readiness testing, integration testing, and system testing.
• Support and monitor UAT activities, including coordinating with business users and resolving testing issues.
• Work closely with development and technical teams to ensure defects and issues are properly investigated and resolved.
• Ensure applications meet agreed business and functional requirements before deployment.

Project & Process Improvement

• Support application enhancement and project initiatives across the SDLC.
• Apply Agile and Waterfall methodologies according to project requirements.
• Evaluate new ideas and assess their feasibility from a business and process perspective.
• Identify opportunities to improve application processes, operational efficiency, and user experience.
• Support project and vendor management activities where required.

Required Skills & Experience

• Minimum 3 years of experience as an IT Business Analyst.
• Relevant experience within the Insurance or Financial Services sector.
• Strong experience in requirements gathering, analysis, process modelling, and functional documentation.
• Strong understanding of the Software Development Life Cycle (SDLC).
• Hands-on experience working with Agile and Waterfall methodologies.
• Experience in preparing URS, functional specifications, test plans, test scenarios, and test cases.
• Experience supporting integration testing, readiness testing, and UAT.
• Good stakeholder management and communication skills, with the ability to work effectively across business, technical, and vendor teams.
• Good analytical, problem-solving, and investigative skills.
• Experience in project management and vendor management is an advantage.
• Knowledge or working experience with Java and other web/internet technologies is advantageous.
• Insurance domain knowledge in areas such as Processing, Claims, Policy Administration, or related functions will be an advantage.

Key Competencies

• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Able to work independently with minimal supervision.
• Proactive, organised, adaptable, and detail-oriented.
• Strong ability to manage multiple priorities and deliver quality work within agreed timelines.
• Reliable and collaborative team player with a positive attitude.
• Willingness to learn and adapt to new technologies, processes, and business requirements.

EA License Number: 23C2060 Registration ID is R22109715

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