Business Analyst

Key Responsibilities:

Stakeholder and Communication Management:

. Manage all aspects of project and program engagement from planning, external vendor relationships, scope change, solutioning , risks and issues

. Continually manage stakeholder expectations through governance processes

. Deliver appropriate and effective executive level communication on capability and solutions

Process and Delivery Execution:

. Ability to translate high-level requirements into detailed documentation within the organization's context.

. Ability to evaluate and analyze existing business processes and uncover areas for improvements.

. Ability to envision and design end to end business processes, journeys and communicate and clarify requirements with developers.

. Define detailed user stories based on business requirements, ensuring that they follow prescribed format. Ensure that user stories have sufficient details so that developers can estimate and work with them.

. Define detailed business processes, spanning both online and offline aspects. Coordinate with various stakeholders in to get detailed requirements and ensure that they are met through proposed solution.

. Ensure user stories are consistent and high-quality.

. Actively participate in planning meetings between Product Owners and System analysts to explain the story requirements.

. Work with the design team for requirements that require User Interface Design.

. Consult Solution Architect or System Analyst for technical requirements.

. Be available for Product Owner to discuss any dependencies or backlog topic. Assist the Product Owner in defining finer details of the product.

. Assist on operational impact and ensure affected areas embed in operational readiness plan

. Monitor and manage risks/issues related to scope creep

. Ensure non-functional requirements are incorporated

. Work with test manager and tester to translate business requirements into test scenarios

Requirements:
8-10 years experience in Credit data and Collections domain

Essential Skills:

. Analyze collections processes and recommend improvements to enhance recovery rates.

. Collaborate with collections teams to streamline workflows and automate reporting.

. Support the design of dashboards and KPIs for tracking overdue accounts and recovery performance.

. Ensure adherence to legal and regulatory standards in debt recovery.

. Detail oriented.

. Ability to translate high-level requirements into detailed documentation within the organization's context.
. Ability to evaluate and analyze existing business processes and uncover areas for improvements.

. Ability to envision and design end to end business processes keeping an eye on the details.

. Ability to gather critical information from meetings with various stakeholders and producing useful documentation.

. Ability to communicate and clarify requirements with developers.

. Ability to identify and clearly document dependencies.

Excellent functional / documentation skills.

Key Domain/ Technical Skills
. Credit Cards, Loans, Payment, Collections Domain

. Microsoft Power point, Excel and Word