Gather and document business data requirements, readiness criteria, and cleansing needs.
Work closely with Business SMEs to define ownership, usage, and criticality of key data elements.
Highlight business impacts of data gaps, legacy constraints, and readiness risks.
Data Quality & Cleansing Coordination
Drive business-owned cleansing activities and track progress across teams.
Maintain business data issue logs, exception registers, and sign-off records.
Convert technical data findings into clear, actionable business insights.
Customer Communication & Coordination
Coordinate communication to customers and customer-facing teams regarding data freeze periods, migration timelines, and readiness activities.
Prepare customer-facing FAQs, communication notices, and impact summaries.
Track customer-raised issues and ensure timely resolution and updates.
Transition & Cutover Support
Contribute to the Business Transition Plan covering tasks, dependencies, and approvals.
Prepare business cutover documentation including checklists, validation scripts, and readiness reports.
Act as the business representative during cutover, documenting progress, risks, and decisions.
Post-Go-Live Stabilisation
Support business teams in validating live data during hypercare.
Maintain stabilisation dashboards, issue logs, and reconciliation summaries.
Coordinate communication and follow-up actions for customer or business-raised issues.
Documentation Excellence
Produce clear, structured documentation such as:
Business Readiness Packs
Data Cleansing Playbooks
Customer Communication Plans
Cutover Runbooks (Business Section)
Hypercare and Lessons Learned reports
Ensure all materials are version-controlled and audit-ready.
Qualifications & Competencies
Degree in Information Technology, Business Information Systems, Computer Science, or a related discipline.
10+ years of experience in Business Analysis, Data Readiness, Requirements Management, or related roles, preferably within large-scale transformation or data migration projects.
Proven experience in eliciting, documenting, and managing business, functional, and data-related requirements across multiple stakeholders.
Experience supporting data migration initiatives by defining business rules, data requirements, validation criteria, and user readiness activities.
Ability to translate business needs into clear requirements and work closely with technical teams to ensure successful implementation.
Experience in transformation, system implementation, migration, or cutover-driven projects preferred.
Strong stakeholder management skills with the ability to engage, influence, and drive alignment across diverse business functions.
Strong analytical mindset with the ability to assess data readiness, identify gaps, and recommend practical solutions.
Business Analysis expertise in process mapping, requirements gathering, impact assessment, and solution validation.
Project management skills in coordinating user acceptance testing (UAT), business readiness activities, and deployment planning.
Good understanding of data migration concepts, data quality, and data governance principles; hands-on technical migration experience is an advantage but not mandatory.
Savvy in the application of emerging technologies and digital solutions to support business transformation initiatives.
Proactive, resourceful, and an effective facilitator with the ability to engage stakeholders across various business domains.
Self-managing, detail-oriented, with strong analytical and problem-solving skills and the ability to deliver high-quality work.
Excellent oral and written communication skills, coupled with strong interpersonal, consultative, and conflict-resolution capabilities.
Strong multi-tasking skills and ability to perform under pressure while meeting tight project timelines.
